Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

No refunds on digital downloads due to the nature of the product.
You may print digital files as many times as you would like- but do not mass produce. Please do not redistribute them in any way. They are for your personal use only.

You may not use them to generate your own print or digital sales, i.e. re-sell in print or digital form by way of digital sheets, CD compilations, clipart, scrapbooking kits, web file-sharing sites etc. By purchasing these images you agree to these terms.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at EldridgeGuineapigs@outlook.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at EldridgeGuineaPigs@outlook.com and follow the directions provided in our reply.

To return your product, send us an email at EldridgeGuineaPigs@outlook.com and follow the directions provided in our reply.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.