Return & Refund Policy

At Eldridge Guinea Pigs, every order is carefully packaged and inspected before it ships. Because many of our products are low-cost items, such as stickers, we do not accept returns or exchanges for change of mind, accidental purchases, or incorrect items ordered by the customer.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, we're happy to make it right.

Please contact us within 14 days of delivery at EldridgeGuineaPigs@outlook.com with:

• Your order number

• A description of the issue

• Clear photos showing the damaged or incorrect item and its packaging

Once your claim has been reviewed, we will issue a replacement or refund, depending on the situation.

Lost Packages

If your tracking information shows your package as delivered but you have not received it, please first check with household members, neighbors, or your local post office.

If your package appears to be lost in transit and has not been marked as delivered, please contact us so we can assist you in working with the shipping carrier.

Please note that we are not responsible for packages that are marked as delivered by the shipping carrier but cannot be located.

Color Variations

We do our best to accurately display the colors of our products. However, colors may appear slightly different depending on your monitor or device settings. Minor color variations are not considered defects and are not eligible for refunds or exchanges.

Personalized & Made-to-Order Items

Personalized, custom, or made-to-order items are non-refundable and non-exchangeable unless they arrive damaged, defective, or an error was made on our part.

Questions?

If you have any questions or concerns about your order, we'd love to help! Please contact us at EldridgeGuineaPigs@outlook.com, and we'll get back to you as soon as possible.